UN Cotton’s Return & Refund Policy
At UN Cotton, we want you to love what you wear. If something isn’t quite right, we’re here to help. Here’s our simple guide to returns and refunds.
Key Return Policy Points
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Timeframe: Please notify us of any issue or return request within 48 hours of receiving your order.
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Condition: All returned clothing must be unworn, unwashed, and in its original condition with all tags and packaging intact.
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How to Start: To begin a return, please email us at returns.jbtraders@gmail.com with your order number and the reason for the return.
Reasons for a Return
1. If You Received a Damaged, Defective, or Incorrect Item:
We are so sorry for the mistake! We will gladly offer a free replacement or a full refund.
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Step 1: Email us within 48 hours of delivery.
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Step 2: Please include your order number and clear photos of the faulty item and its packaging.
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Step 3: We will guide you through the next steps and cover all shipping costs.
2. If You’ve Simply Changed Your Mind:
That’s okay! If the item isn’t for you, you can return it as long as it meets our condition policy (unworn, with tags, etc.).
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Shipping Charges: For returns due to a change of mind, the customer is responsible for both the original and return shipping fees. These charges will be deducted from your final refund amount.
Our Refund Process
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Inspection: Once we receive your returned item, we will inspect it to ensure it meets the conditions.
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Approval: We will email you to let you know if your refund has been approved.
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Timeline: Approved refunds will be processed back to your original payment method within 5-7 business days.
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Deductions: Please remember that for change-of-mind returns, shipping costs and any non-refundable payment gateway fees will be deducted from the total refund.
Items That Cannot Be Returned
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Clothing that has been worn, washed, or altered.
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Items returned without their original tags.
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Any return request made more than 48 hours after you’ve received the item.